AAR Expands its AOG Global Support for Airline Customers

WOOD DALE, Illinois, July 23, 2018 – AAR (NYSE: AIR), a global provider of aviation services to commercial airlines, has expanded its AOG customer support in London-Gatwick and Chicago to empower customer operational excellence. The expansion enables AAR to provide instant solutions, including part sales, exchanges and loans supported from a global warehouse network with locations in Chicago (near O’Hare International Airport); Hannover, Germany; Brussels; Singapore; Dubai; and Shanghai.

Commercial customers can access a critical response team 24/7worldwide through:

• One number: +1.630.227.2470
  
  
• One email: AOG@aarcorp.com
  
  

“SR Technics has been a longstanding customer of AAR for sales, exchanges and outright transactions. Especially since the re-launch of the AOG support, we have seen a positive change in the RFQ response and purchase order processing time,” said Daniel Koehler, AOG Desk Manager for SR Technics. “We would like to thank AAR for the good collaboration and look forward to continuing our partnership.” 

“Airlines make money by keeping aircraft in the sky, not on the ground,” said Sal Marino, Vice President of Parts Supply for AAR. “So when a problem occurs, our AOG desk is ready to provide just-in-time solutions so our customers can stay in the air safely flying passengers and cargo around the world.”  

AAR delivers solutions in line with customer requested service through both competitive response times and dispatch times from order to receipt. The AOG team provides world-class support and no customer is too small or big for AAR to accommodate in their time of need.

About AAR
AAR is a global aftermarket solutions company that employs more than 6,000 people in over 20 countries. Based in Wood Dale, Illinois, AAR supports commercial aviation and government customers through two operating segments: Aviation Services and Expeditionary Services. AAR’s Aviation Services include inventory management; parts supply; OEM parts distribution; aircraft maintenance, repair and overhaul; engineering services and component repair. AAR’s Expeditionary Services include airlift operations; mobility systems; and command and control centers in support of military and humanitarian missions. More information can be found at www.aarcorp.com.

Media contact: Daniela Pietsch, Vice President Corporate Marketing & Communications, at editor@aarcorp.com or +1 630-227-5100. 

This press release contains certain statements relating to future results, which are forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on beliefs of Company management, as well as assumptions and estimates based on information currently available to the Company, and are subject to certain risks and uncertainties that could cause actual results to differ materially from historical results or those anticipated, including those factors discussed under Item 1A, entitled “Risk Factors”, included in the Company’s Form 10-K for the fiscal year ended May 31, 2018. Should one or more of these risks or uncertainties materialize adversely, or should underlying assumptions or estimates prove incorrect, actual results may vary materially from those described. These events and uncertainties are difficult or impossible to predict accurately and many are beyond the Company’s control. The Company assumes no obligation to update any forward-looking statements to reflect events or circumstances after the date of such statements or to reflect the occurrence of anticipated or unanticipated events. For additional information, see the comments included in AAR’s filings with the Securities and Exchange Commission.